Effective September 24, 2026
Refund & Cancellation Policy
VectorCore Corporation provides customized professional services. Project-specific terms in a signed proposal, statement of work, order form, or service agreement control when they differ from this general policy.
Project and setup services
Project or setup fees may be billed upfront to reserve capacity and begin discovery, planning, configuration, implementation, documentation, or related work. These fees may become partially or fully nonrefundable after work begins, capacity is reserved, deliverables are produced, or nonrecoverable third-party costs are incurred.
Refund eligibility
Any refund eligibility is determined by the applicable written agreement, the work completed, time or capacity reserved, deliverables already provided, and nonrecoverable costs. Approval is not automatic. When a refund is approved, VectorCore will provide written confirmation of the amount and processing method.
Monthly support
Monthly support may be canceled by written notice before the next renewal date. Unless the applicable agreement states otherwise, cancellation takes effect at the end of the current paid service period and does not create a prorated refund for that period.
How to submit a request
Email eugene@vectorcoreinc.com with the client's legal or business name, invoice or engagement reference, the requested action, and the reason for the request. Do not send sensitive payment-card information by email.
Response and processing time
VectorCore aims to acknowledge written cancellation, billing, and refund requests within five business days. Review or payment-processing time may be longer when records, third-party information, or payment-provider processing is required.
Service concerns
If a charge or deliverable appears inconsistent with the applicable agreement, contact us promptly. We will review the agreement, scope, work completed, communications, and relevant records in good faith.
Email eugene@vectorcoreinc.com. Include your invoice or engagement reference.